When will I receive my order?
- Orders are confirmed once payment has been received.
- Once the order has been generated on successful payment, you will receive an email on the progress of your order.
- Depending on the availability of the product and the delivery address, orders may take from 3 days up to 2 weeks to be delivered.
How do I track my order?
- Your order number can be used to track your order.
- Log into your account, click on orders and the details of your order will be displayed.
- Alternatively, please contact Concrete Connection via “Contact Us” or via our support email address i.e. support@concreteconnection.co.za
How do I return my full order or in partial?
- Our Terms and Conditions are specific for returns which needs to be read in full.
- Please contact Concrete Connection via “Contact Us” or via our support email address i.e. support@concreteconnection.co.za
What is the return policy on orders?
- Please click here to view our return policy found within the “Terms and Conditions”
What happens if I received a damaged product?
- If a damaged product has been received by the customer, pictures are to be attached to the return form, for assessment purposes.
- For further details please refer to the “Terms and Conditions”
How do I contact Concrete Connection?
- Navigate to the “Contact Us” tab on the website and feel free to use any of our communication platforms you prefer.
How do I log a complaint?
- Navigate to “Contact Us” and complete the email form to log a complaint.
How do I review a product?
- Navigate to each product page and if you have ordered this product before, you will be allowed to comment & review the item.
What if I am not home to receive the delivery?
- As the receiver you will be contacted before the delivery and it is up to you to avail yourself or make the necessary arrangements for the delivery to be received.
- If the customer is not reachable on the day before or on the delivery date, the delivery will be deferred until the customer has been reached. It is the customers’ responsibility to make the required arrangements for receiving the goods and confirmation of availability.
- You will be charged for the delivery if the goods were sent with confirmation and you are not available to collect.
Do you deliver outside of Gauteng?
- Yes, deliveries are done throughout Southern Africa.
- Remember, delivery fees vary based on delivery location.
Does delivery include offloading?
- This depends on the type of transport chosen. If a truck has a crane, the truck will offload the goods using the crane. If the truck chosen does not have a crane, you will need to cater for offloading the goods.
If I return goods, will it be collected?
- Yes, you may request collection of the goods for a collection fee.
If I return goods, will I have to take the products back to the supplier?
- As the customer you may request collection or you may return the goods in your own capacity back to the supplier within the period specified in the return policy.
Are there any costs incurred for returns?
- Yes, a 20% admin fee is applicable for returns. For further details please refer to the “Return Policy”
Is there a minimum order for delivery?
- Yes.
- A square meter of product is the lowest that can be delivered anywhere in South Africa
Can I collect my order in my personal capacity?
- Yes, you may select Local Pick Up when placing your order.
How will I know when my order is ready for collection?
- You will be updated throughout the order process and will receive an email indicating that your order can be collected.
Are there Guarantees or Warranties with the product?
- Please look at our Terms and Conditions for specific details on this topic.
What is the process to change my method of payment?
- If you have chosen Bank EFT, the order status will remain on Pending Payment until your payment has reflected. If you want to change your payment method, you would have to log onto the account and Navigate to the order.